Job Description
Dorset Council is seeking a motivated and detail-oriented Customer Service and Rates Officer to join our team on a full-time permanent basis. This role blends frontline customer service with the administration of Council’s rates. If you thrive in a fast-paced environment, can effectively manage accounts and debt processes, and take pride in delivering high-quality customer service, we would love to hear from you.
What you’ll do
- Administer Council rates, including issuing notices, processing remissions, and managing pensioner rebates
- Support debt management and recovery processes in line with Council policy
- Provide frontline customer service as required
- Assist community members with enquiries, payments, and general information
- Maintain accurate records and ensure compliance with relevant legislation and Council policies
What you’ll bring:
- Experience in a finance/ accounts and/or Rates Officer role within Local Government (desirable)
- Knowledge of debt management processes
- Experience using Authority or other rating software
- Strong attention to detail and a solutions-focused mindset
Why join us?
- Full-time permanent role
- Flexible work options including a 9-day fortnight or 19-day month arrangement
- Base salary of $72,143.24 per annum plus superannuation
TO APPLY: You will need to supply a resume and cover letter. We can provide free assistance, simply email us via admin@dorsetec.org.au Applications close at 11:59pm AEST on Thursday 12 March 2026. More information on the role can be found here: https://www.dorset.tas.gov.au/employment-opportunities