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Designed for those who conduct business inductions and those who train newly hired or existing employees. In this course, you will learn how to use workplace coaching skills and knowledge to effectively train and develop others on the job. After completion, you will have a process and model to prepare and deliver engaging training sessions…

Designed to equip you with the skills and knowledge to provide memorable customer experiences consistently. The topics covered include effective communication for delivering exceptional service, thinking on your feet, skills for problem-solving, and cultural awareness, all of which are focused on enhancing the Tasmanian Visitor Experience.

An important skill set to equip staff with is the ability to proficiently handle and resolve customer complaints and conflicts. This training course focuses on developing knowledge and skills for effective conflict resolution with customers or staff. During the course, participants will learn effective communication techniques and practice using conflict resolution models.