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Provide First Aid - 1 Day Course (with online pre-work) When: 4th April 2023 – 8.45am-5.00pm Where: Dorset Community House, 3 Cameron Street, Scottsdale Spots are Limited. To Book Call 0474 100 219 Course Fees: $90

Working front of the house is one of the most rewarding paths in the hospitality industry. The role requires you to hone your customer service and communication skills while working in a fast-paced and often challenging environment that sharpens your problem-solving abilities. While you have probably brought these skills with you already and will only…

Wednesday 12 and Thursday 13 July  Cost: $600 per person All courses will be held at the Dorset Trade Training Centre. Course commences at 9:00 a.m. and finishes 3.30 p.m. (approx.) To enrol please contact Narelle at the Trade Centre or Kerily via 0400634465   kerily@iinet.net.au Pre-course theory to be completed. Please note: all participants must be at…

RTV are conducting a First Aid Course (HLTAID011 Provide First Aid & HLTAID009 CPR) at the Dorset Trade Training Centre in Scottsdale on 13 and 14 July, from 9am to 2pm. For bookings contact RTV Training: 0490 021 538

An important skill set to equip staff with is the ability to proficiently handle and resolve customer complaints and conflicts. This training course focuses on developing knowledge and skills for effective conflict resolution with customers or staff. During the course, participants will learn effective communication techniques and practice using conflict resolution models.

Designed to equip you with the skills and knowledge to provide memorable customer experiences consistently. The topics covered include effective communication for delivering exceptional service, thinking on your feet, skills for problem-solving, and cultural awareness, all of which are focused on enhancing the Tasmanian Visitor Experience.

Designed for those who conduct business inductions and those who train newly hired or existing employees. In this course, you will learn how to use workplace coaching skills and knowledge to effectively train and develop others on the job. After completion, you will have a process and model to prepare and deliver engaging training sessions…