Resolving Conflict with Customers
An important skill set to equip staff with is the ability to proficiently handle and resolve customer complaints and conflicts. This training course focuses on developing knowledge and skills for effective conflict resolution with customers or staff. During the course, participants will learn effective communication techniques and practice using conflict resolution models.
Delivering Excellence – The Tasmanian Service Experience
Designed to equip you with the skills and knowledge to provide memorable customer experiences consistently. The topics covered include effective communication for delivering exceptional service, thinking on your feet, skills for problem-solving, and cultural awareness, all of which are focused on enhancing the Tasmanian Visitor Experience.
Job Skills Coaching & Development
Designed for those who conduct business inductions and those who train newly hired or existing employees. In this course, you will learn how to use workplace coaching skills and knowledge to effectively train and develop others on the job. After completion, you will have a process and model to prepare and deliver engaging training sessions…
Enabling Growth with Business Tasmania
The House Paddock 42 King Street, Scottsdale, Tasmania, AustraliaDorset Employment Connect in conjunction with Business Tasmania invites members of the local business community to this event. Learn how small businesses can be supported through the Tasmanian Governments Business Tasmania Service: discover free support available to small businesses get tips on how to write better grant applications network with your local small business community…
Agricultural Chemical Skill Set
Gain the skills and knowledge you need in chemical safety and handling, and obtain your ChemCert accreditation. This Agricultural Chemical Skill Set is delivered as the industry recognised ChemCert program, and is a nationally recognised short course that delivers training in chemical safety and handling using best practice methods and national standards. Over this two-day…
ICHM Information session – Bridport
Bridport Bay Inn 105-107 Main Street, Bridport, Tas, AustraliaJoin the International College of Hotel Management (ICHM) for an information evening at the Bridport Bay Inn on September 10 from 5-7.30pm about degrees and careers in hotels and hospitality.
Entry to Support Roles course
Dorset Trade Training Centre 20 Coplestone St, Scottsdale, Tasmanian, AustraliaAre you looking for a pathway to Individual Support?
This course is designed as an entry level skill set for people considering working in aged care, home and community care and disability and would also suit people who may already be working as a Level 1 home care worker or working in Disability and wish to attain three accredited units.
Entry to support roles course
Dorset Trade Training Centre 20 Coplestone St, Scottsdale, Tasmanian, AustraliaAre you looking for a pathway to Individual Support? This course is designed as an entry level skill set for people considering working in aged care, home and community care and disability and would also suit people who may already be working as a Level 1 home care worker or working in Disability and wish…
Entry to Support Roles course
Dorset Trade Training Centre 20 Coplestone St, Scottsdale, Tasmanian, AustraliaAre you looking for a pathway to Individual Support? This course is designed as an entry level skill set for people considering working in aged care, home and community care and disability and would also suit people who may already be working as a Level 1 home care worker or working in Disability and wish…
Entry to Support Roles course
Dorset Trade Training Centre 20 Coplestone St, Scottsdale, Tasmanian, AustraliaAre you looking for a pathway to Individual Support? This course is designed as an entry level skill set for people considering working in aged care, home and community care and disability and would also suit people who may already be working as a Level 1 home care worker or working in Disability and wish…
Entry to Support Roles course
Dorset Trade Training Centre 20 Coplestone St, Scottsdale, Tasmanian, AustraliaAre you looking for a pathway to Individual Support? This course is designed as an entry level skill set for people considering working in aged care, home and community care and disability and would also suit people who may already be working as a Level 1 home care worker or working in Disability and wish…
Entry to Support Roles course
Dorset Trade Training Centre 20 Coplestone St, Scottsdale, Tasmanian, AustraliaAre you looking for a pathway to Individual Support? This course is designed as an entry level skill set for people considering working in aged care, home and community care and disability and would also suit people who may already be working as a Level 1 home care worker or working in Disability and wish…